- Customer Service Toolkit By : Drew Stevens
All businesses make money, yet those that are customer focused are more profitable. - Can Culture Change Affect Your Business Results? By : Kate Mercer
Kate Mercer from Shine Consulting explores the effect that culture change can have on your business results, and argues that until your business results have changed (for the better!), culture change hasn't happened. - Don't ruin your reputation with a small mistake By : Axel Meierhoefer
It can take years, even decades, to build a reputation. On the other hand, even the smallest, unintended mistakes can ruin what you worked so hard on. This article shows some expamples of what can happen and how to resolve or avoid it. With attention to detail you can make inroads on the path to success. - All Customer Feedback is NOT Created Equal: A Guide for Dealing with Disgruntled Customers By : Curtis Bingham
Customer feedback is critical—but not all customers should be listened to! You have to pay the most attention to your best customers and you might just be better off ignoring your worst customers. - Painting Business - 5 Ways To Determine How Much a Single Customer is Worth By : Lee Cusano
If you are in the residential service industry (i.e. painting business, carpet cleaning, lawn care, etc.) how do you calculate just how much money a single customer is worth? It's simple once you take the following facts into consideration: - Alternatives to good service By : Mike Scantlebury
Met any surly waiters? Unhelpful Help Lines? Hostile helpers? Why do people think they can get away with it? You're the customer. Don't like it? Take your money elsewhere. Or, if you want to keep the custom, listen to Mike Scantlebury's sad experience and learn what he had to learn. It's an interesting lesson. - Win Customers buy expressing your concern By : Drew Stevens
Recent research stipulates that advertising expenses, web development, television production and other media means are simply too costly to the bottom line. The article addresses a deep rooted concern of seeking ways to improve relationships with current clients to aid business success! - Moving Beyond Customer Complaints as a Measure of Customer Satisfaction By : Juliet Mumford
Juliet Mumford of Intelligent Insight explains why measuring customer satisfaction reaches far beyond counting the number of customer complaints. - Sell More by Getting in Your Customer’s Head! By : Laura Adams
Sell more of the product or service that your company offers by getting inside your customer's head! Discover the 5-stage Buying Decision Process that all consumers pass through before they make a buying commitment. - Listen to What Your Customers Are Saying By : Sharon Housley
Mastering the art of managing customer complaints can seem like a thankless job, but keep in mind that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor. - Customer Service: A Missing Skill? By : Mandy Leonard
You have to make more sales! This is the message that is drilled into every salesperson’s mind on a daily basis. Usually they’re expected to achieve this through cold calling and other age-old techniques in a hope that they will be able to make a sale. However, this single-minded focus on sales figures tends to leave the customer unhappy and unwilling to buy from the salesperson a second time. How is this possible? - The Power of Words - How to Avoid Stomping on Personal and Customer Relationships By : Sandy Reed
Your words can make or break your relationships, so choose them carefully! If you’re having a challenge in your life, whether it’s health, finances, personal, or business; look to see if your words are helping or hindering your relationships. Here are 3 tips for choosing powerful words. - Delighting Your User: Providing Responsive End User Support By : Don R. Crawley
In this article, writer, speaker, trainer, and veteran IT guy Don R. Crawley makes the case for providing outstanding end-user tech support by making sure your users say you're responsive to their needs. He provides practical tips you can use right away to delight your end users. - Do You Know the Five Steps to Customer Loyalty? By : Deborah Walker
Small business owners, do you know the one sure way to win against your competition in the fight for market share? Read to find out the key factor that will keep your business strong and thriving in the toughest market conditions. - 10 Questions to Ask Before Licensing Your Program By : Donna Gunter
Licensing your programs or products is a great way to get the word out about what you do, and have others (your licensees) pay you for the privilege of distributing your info around the globe. Here are 10 questions to consider as you determine your licensing strategy:
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